FAQ
Frequently asked questions about ordering, shipping and warranty.
Orders confirmed before 15:00 (GMT+8) are dispatched the same working day. Stock items normally reach most destinations in 2–5 working days by DHL, FedEx or UPS.
Yes. Sourcing discontinued and obsolete industrial electronics is one of our core services. Send the part number and we will search our stock and our global partner network.
All supplied parts carry a 12-month warranty against manufacturing defects. If a part fails within the warranty period we repair or replace it and cover the return freight.
No. We supply single units for urgent breakdowns as well as bulk quantities for planned maintenance.
Siemens, Schneider Electric, Omron, Yaskawa, Mitsubishi Electric, ABB, Fanuc, Allen-Bradley, Delta, Panasonic, Keyence, Parker and more than 200 other manufacturers.
Email your part list to sales@simo-electric.com, or use the contact form on the home page. We reply within one business day with price, lead time and shipping options.
Yes. Send a photo of the nameplate or the old part together with the machine model, and our engineers will identify the correct replacement.
Bank transfer (T/T) as standard. Other arrangements can be discussed for repeat customers.